Description:
? We are in search of a highly skilled and motivated Customer Service Team Lead.
? This role is pivotal to the success of our company, serving as the primary management contact for our Customer Service Representatives and the initial point for client escalations.
? It requires advanced problem-solving and critical thinking abilities beyond those of typical customer service positions.
? The ideal candidate will possess exceptional attention to detail, patience, and multitasking capabilities.
? As a Team Lead, you will be accountable for the success of your team and the overall Service department.
? Our Team Leads wear many hats, seamlessly transitioning between roles as a coach, cheerleader, confidant, and manager.
? If you are an adept problem solver who thrives in a challenging and dynamic environment, we would love to hear from you.
Requirements:
? Demonstrated ability to go above and beyond, looking out for everyone around them and driving team success.
? Strong teaching, mentoring, and motivational skills to guide the team through both easy and challenging situations.
? Goal-oriented and driven, with the ability to execute tasks efficiently.
? A strategic thinker who seeks long-term improvements in customer service processes.
? Willingness to challenge the status quo and implement positive change through new processes and programs.
? Capable of having tough conversations, turning difficult discussions into opportunities for improvement.
? Skilled in de-escalating tense situations with clients, exhibiting true patience and empathy.
? Excellent communication skills, both verbal and written.
? Proactive problem solver with outstanding critical thinking skills.
? Ability to learn quickly and adapt to changing environments.
? Willingness to seek answers and ask questions when needed.
? Ability to work proactively both individually and in a team environment.
? Genuine passion for delivering exceptional customer service with every interaction, actively seeking opportunities to provide positive, memorable experiences.
? Listens carefully and thoughtfully, working collaboratively to assist others in need.
? Exhibits a caring, positive, and cheerful attitude; is adaptable, positive, and supportive, even during stressful situations.
? A self-directed learner with a commitment to continuous improvement.
? Proficiency and fluency in speaking, understanding, reading, and writing English.
? Must be able to type 50+ words per minute.
Benefits:
? Generous paid Holiday schedule with a paid Winter Holiday Shutdown week.
? Comprehensive paid time off policies including vacation, sick, parental, and bereavement leave.
? Robust Insurance Plan including: Medical with $0 co-pay, Telehealth plan, Dental, Vision, Health Savings Account (HSA) with generous employer contributions, Flexible Spending Accounts (FSA), Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage, Company-paid Short & Long Term Disability coverage, Company-paid Employee Assistance Program (EAP).
? Matching 401(k) with immediate full vesting.
? Employee Events Committee that plans fun in-person and virtual events.
? On Demand Pay – allows access to a portion of your earned wages prior to the payday with same day deposit.
? Internet & Gym Reimbursement!
? Work computer equipment is provided to help you succeed 🙂