About Us:
At Loop Support, we specialize in connecting businesses with exceptional customer success specialists. We believe in smart, kind-hearted professionals who love to learn and grow. If you have a passion for helping others and enjoy solving problems, we want to hear from you…
Responsibilities:
• Engage new customers via phone, email, and text to guide them through onboarding and account activation.
• Educate customers on product benefits, including cost-saving features and ways to maximize value.
• Assist with account setup, resolving common setup issues such as PIN entry and initial login.
• Provide consultative support to ensure customers understand how the product meets their business needs.
• Monitor customer progress and send reminders to encourage first-time use.
• Collaborate with internal teams to escalate issues and improve onboarding processes.
• Maintain a positive and proactive approach in all customer interactions.
Qualifications:
• Experience working closely with customers in account management, customer success, onboarding, or similar capacity (Required)
• Excellent written and verbal communication skills in English and Spanish. (Required)
• Based in LATAM (Required
• Stable internet connection and a reliable computer setup. (Required)
• Ability to work independently in a distraction-free home office.
• A positive and professional attitude with a customer-first mindset.
• Strong problem-solving skills and ability to think on your feet