Customer Support Jobs – Full-Time – Denver
Job Summary
Type: Full-Time
Salary: $20/hour
Working Hours: 40 hours/week
Company: Amazon
State Location: Colorado
Benefits: Health, Dental, Paid Training, Paid Vacations, 401(k) Plan
Description
Amazon, a global leader in e-commerce and technology, is seeking highly motivated and dedicated individuals to join our Customer Support team in Denver, Colorado. As a Customer Support Representative, you will play a crucial role in ensuring customer satisfaction and resolving inquiries in a timely and efficient manner. This is a full-time position offering competitive pay and comprehensive benefits.
Requirements
– High school diploma or equivalent
– Excellent verbal and written communication skills
– Strong problem-solving abilities
– Ability to work flexible hours, including weekends and holidays
– Proficiency in basic computer applications
– Previous customer service experience preferred but not required
Responsibilities
– Respond to customer inquiries via phone, email, and chat
– Resolve product or service problems by clarifying the customer’s complaint and determining the cause
– Provide accurate, valid, and complete information by using the right tools and resources
– Follow communication procedures, guidelines, and policies
– Keep records of customer interactions, process customer accounts, and file documents
– Take the extra mile to engage customers and ensure their satisfaction
Benefits
– Comprehensive health and dental insurance plans
– Paid training to ensure you have the tools needed for success
– Generous paid vacation and sick leave
– 401(k) plan with company matching
– Employee discounts on Amazon products and services
Educational Qualifications
– High school diploma or equivalent, with further education preferred
Experience
– Previous experience in a customer support role is beneficial but not a requirement. We provide thorough training to help you excel in your role.
Company Overview
Amazon is a global e-commerce and cloud computing company headquartered in Seattle, Washington. Founded in 1994, Amazon is dedicated to customer-centric innovation and aims to be the Earth’s most customer-centric company. With a diverse range of products and services, we are committed to offering our customers the best possible shopping experience. By joining our team, you will become part of a dynamic and fast-paced environment where your contributions are valued and recognized.
