• *Position Description:**
This is a non-remote position with Reynolds and Reynolds, an affiliate of Gubagoo.
We are seeking a Customer Support Representative – Chat to engage in online conversations with customers, representing our automotive dealer clients favorably.
Your goal will be to turn conversations into leads that help our clients generate revenue in a relaxed, professional, and fun environment.
We value positive and energetic people who understand the importance of great customer service and enjoy working with technology.
• Main Responsibilities:
• Handle a wide variety of customer inquiries via online chat
• Provide accurate information about products and services via online chat
• Narrow down on appointment information to schedule appointments
• Capture customer contact information for lead generation and client review
• Summarize interactions based on customer needs for client review
• Develop and maintain a knowledge base of evolving products and services
Requirements:
• Able to attend 4 weeks of training, Tuesday – Saturday between the hours of 10am-6:30pm CST
• Previous experience in retail customer service or the automotive industry preferred but not necessary
• Basic internet and window-based computer skills
• Strong ability to multitask is preferred, gaming experience is helpful
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Ability to adapt to change and enjoy a quick-paced work environment
Benefits:
We offer medical, dental, vision, and life insurance, as well as company contributions to your HSA and 6% match on 401(k).
We promote a healthy lifestyle by providing a non-smoking environment and are an equal opportunity employer.
Our associates enjoy a work-life balance with paid time off and can take advantage of our great training programs and facility amenities.