Description
Remote Customer Support Representative (Strong Typing Skills)
• You must have PC with 6gb ram or higher, dual monitors and a Headset with microphone. Device can use a Windows or Mac. High Speed internet with a minimum of 25 Mbps/sec up and down.
Job Duties:
• Answer incoming customer inquiries
• Document a customer’s conversation during a call (Dictation)
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and information to customers in accordance with the company’s policies and call guidelines.
• Other duties as requested
Job Qualifications:
• You have a High School diploma or GED
• Excellent typing skills (Min. 40 WPM)
• You know how to juggle multiple tasks at the same time
• You have good listening skills and professional phone etiquette
• Ability to read and follow instructions for specific customer resolution tasks
• Basic knowledge working with computers in a work environment
We provide Medical… Dental, and Vision
