*Job Title: Customer Support Representative**
*Location: Fayetteville**
*Salary: $21/Hour…
*Job Type: Full-Time/Part-Time**
*Working Hours: Flexible Hours**
*Company Name: Fayetteville Client Connections**
### Job Brief:
At Fayetteville Client Connections, we are looking for a dedicated Customer Support Representative who thrives in assisting clients and building a positive company image. This role is available both full-time and part-time with a starting salary of $21 per hour. We offer flexible working hours to accommodate your lifestyle and commitments. Our comprehensive benefits package includes health, dental, vision insurance, a 401k plan, paid time off (PTO), and more, making our company a fantastic place to work and grow professionally.
### Responsibilities:
Respond to customer queries in a timely and accurate way via phone, email, or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales, and Marketing teams
Assist in training junior Customer Support Representatives
### Requirements:
Proven work experience as a Customer Support Specialist or similar CS role
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
High school diploma or equivalent; further training in customer service is a plus
### Benefits:
Competitive hourly rate of $21
Flexible working hours
Health, dental, and vision insurance
401(k) plan
Paid time off (PTO)
Opportunities for on-the-job training and skills development
Supportive and motivating work environment
### Company Description:
Fayetteville Client Connections is a leading provider of customer support services in the Fayetteville area, dedicated to helping businesses succeed through exceptional customer interactions. We pride ourselves on creating a supportive and inclusive workplace that fosters professional growth and development.
### Work Environment:
Our workspace is designed to be dynamic and supportive, with state-of-the-art facilities to ensure comfort and productivity. We believe in open communication and feedback, creating a positive atmosphere where every team member feels valued and motivated.
### How to Apply:
Interested candidates should submit a resume and a brief cover letter outlining their qualifications and why they are a good fit for the role. Applications can be sent to [[email protected]](mailto:[email protected]). We look forward to hearing from you and potentially welcoming you to our team!
Fayetteville Client Connections is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or disability status.
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