We are seeking a dedicated and enthusiastic Customer Support Representative to join our dynamic team. In this vital role, you will be the first point of contact for our valued customers, providing exceptional support and ensuring a positive experience with our products and services. You will engage with customers through various communication channels, primarily via phone, email, and live chat, addressing inquiries and resolving issues promptly. Our ideal candidate has a passion for helping others, possesses strong problem-solving skills, and is committed to delivering outstanding customer service. You will work closely with other departments to relay customer feedback and contribute to ongoing improvements in our service offerings. As a Customer Support Representative, you’ll have the opportunity to interact with a diverse clientele, providing you with a unique insight into customer needs and preferences. Your role is crucial in fostering long-term customer relationships and enhancing our brand loyalty. If you’re a proactive individual who thrives in a fast-paced environment and is eager to learn and grow within the company, we want to hear from you. Join us as we strive to ensure every customer interaction is a positive and memorable one.
Responsibilities
• Handle inbound customer inquiries via phone, email, and live chat.
• Provide accurate information about products and services to customers.
• Resolve customer complaints and issues efficiently and effectively.
• Maintain a high level of customer satisfaction through prompt and professional service.
• Document customer interactions in our CRM system for future reference.
• Collaborate with other departments to escalate issues as needed.
• Monitor customer feedback and communicate trends to management.
Requirements
• High school diploma or equivalent; college degree preferred.
• Proven experience in a customer service role, preferably in a call center or retail environment.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a proactive attitude.
• Ability to work independently and in a team-oriented environment.
• Familiarity with CRM systems and basic computer skills.
• Flexibility to work various shifts as needed, including evenings and weekends.
PAY RATE: $20.90 – $30.52
