*Job Title: Customer Support Specialist**
*Salary: $18/Hour**
*Job Type: Full-Time…
*Location: Columbus, Ohio**
### Job Brief:
We are currently seeking a dedicated Customer Support Specialist to join our team at **PrimeConnect Solutions** in a full-time capacity. This role offers a competitive hourly rate of $18, comprehensive health, dental, and vision benefits, a 401(k) plan, paid time off (PTO), and additional company perks. The ideal candidate will be expected to work on-site in our Columbus office during standard business hours, Monday through Friday from 9:00 AM to 5:00 PM.
### Company Description:
*PrimeConnect Solutions** is a leading provider in customer communication technologies. We strive to deliver exceptional service by empowering our clients with responsive, intuitive, and accessible support. Our team is passionate about fostering strong customer relations and enhancing user experiences. At PrimeConnect, we value teamwork, innovation, and the dedication of our employees who contribute to our dynamic, collaborative, and supportive work environment.
### Responsibilities:
Handle customer inquiries and complaints via phone, email, or chat with the highest degree of courtesy and professionalism.
Offer support and solutions to customers in accordance with the companys customer service policies and agreements.
Work collaboratively with other team members to ensure a harmonious service environment.
Engage in active listening with callers, confirming or clarifying information and diffusing angry clients as needed.
Continuously evaluate and identify opportunities to drive process improvements that positively impact customer experiences.
Maintain comprehensive and accurate records of all customer interactions.
Follow up on customer calls and contacts as necessary.
### Requirements:
High School Diploma or equivalent; further education or certification in customer service is a plus.
Proven customer support experience or experience as a Client Service Representative.
Strong phone handling skills and active listening abilities.
Familiarity with CRM systems and practices.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
Flexibility to work in shifts, if required.
### Restrictions:
Must be able to work on-site at our Columbus, Ohio office.
No remote work options available for this position.
### Benefits:
Competitive hourly rate of $18.
Full health, dental, and vision coverage.
Enrollment in our 401(k) plan.
Generous paid time off (PTO) policy.
Opportunities for on-the-job training and professional development.
### Work Environment:
Our Columbus office is a bustling hub dedicated to collaborative teamwork and professional growth. Our open floor plan encourages a communicative and supportive atmosphere where each team members contribution is valued. PrimeConnect Solutions is committed to creating a diverse and inclusive environment, free from discrimination and conducive to the personal and professional growth of all employees.
*To Apply:**
Please submit your resume and a cover letter detailing your customer service experience and why you would be a great fit for the role. We look forward to your application and potentially welcoming you to our team!
This job post incorporates detailed information about the job role, requirements, responsibilities, and company, ensuring that potential applicants have a clear understanding of what is expected and what they can expect in return.
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