About the position
The Customer Support Specialist at Teleperformance USA is responsible for providing exceptional customer service by addressing inquiries, issues, and concerns from customers. This role emphasizes innovative problem-solving and effective communication, ensuring that customer needs are met promptly and efficiently. The position is based on-site in North Lauderdale, Florida, and offers opportunities for personal and professional growth within a supportive and inclusive work environment.
Responsibilities
• Handle and carefully respond to all customer inquiries
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• Provide excellent customer service through active listening
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• Work with confidential customer information and treat it sensitively
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• Aim to resolve issues on the first call by being proactive
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• Appropriately communicate with customers
Requirements
• Proficient in Spanish and English
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• 6 months customer service experience minimum
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• Over 18 years of age
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• Ability to type 25 wpm
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• High School Graduate or GED
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• Comfort with desktop computer system
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• Proven oral & written communication skills
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• Logical problem-solving skills
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• Availability to work various shifts
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• Ability to use Windows operating systems
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• Organization and work prioritization skills
Nice-to-haves
Benefits
• Paid Training
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• Competitive Wages
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• Full Benefits (Medical, Dental, Vision, 401k and more)
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• Paid Time Off
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• Employee wellness and engagement programs