Description
We are currently seeking a motivated individual to join our team as a Live Chat and Email Associate. As a Live Chat and Email Associate with The Digital Headhunter, you will be responsible for identifying and servicing the needs of customers who have purchased a Universal Technical Services extended service plan. UTS Associates answer incoming chats and emails from customers who need… assistance troubleshooting and servicing a covered product. This position requires critical and technical thinking to best assist our customers.
Compensation and Benefits
• Competitive salary based on experience
• Health, dental, and vision insurance
• Retirement savings plan with company matching
• Generous vacation and paid time off policy
• Flexible working hours
• Opportunities for professional development and training
• Remote work options available
Why you should apply for this position today
Joining our team offers you the opportunity to make a direct impact on customer satisfaction while developing your skills in a supportive environment. You will work with a dedicated team that values innovation and collaboration, allowing you to grow both personally and professionally.
Skills
• Excellent written and verbal communication skills
• Strong technical troubleshooting abilities
• Ability to handle multiple chats and emails efficiently
• Customer service orientation
• Critical thinking and problem-solving skills
• Familiarity with customer service software and tools
Responsibilities
• Respond to incoming chats and emails from customers seeking assistance
• Troubleshoot and resolve customer issues effectively
• Identify customer needs and provide appropriate solutions
• Maintain detailed records of customer interactions
• Collaborate with team members to improve service processes
• Stay updated on product knowledge and service offerings
Qualifications
• Previous experience in customer service or technical support
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Excellent time management skills
• High level of attention to detail
Education Requirements
• High school diploma or equivalent
• Associate’s or bachelor’s degree preferred but not required
Education Requirements Credential Category
• High school diploma or equivalent
Experience Requirements
• At least 1-2 years of experience in a customer service role
• Experience in technical support is a plus
Why work in Creve Coeur, MO
Creve Coeur, MO, is a vibrant community known for its welcoming atmosphere and strong sense of community. The area offers a mix of suburban charm and urban amenities, including parks, shopping, and dining options. With a strong local economy and numerous opportunities for professional growth, Creve Coeur provides an ideal environment for both personal and professional development
