Description:
• Truework is on a mission to create trust in every financial transaction.
• Looking for part-time Customer Support Specialist to deliver verification products.
• Communicate directly with customers for a seamless verification process.
• Deliver efficient and thoughtful solutions through active listening and analysis.
• Role requires clear communication, multitasking, and detailed technical ability.
• Responsibilities include resolving high volume of inbound tickets and troubleshooting issues.
• Conduct customer outreach to minimize recurring issues and improve satisfaction.
• Adhere to procedures ensuring exceptional service and compliance.
Requirements:
• At least 2 years of technical support experience in a high-volume environment.
• Commitment to delivering world-class customer experience with professionalism and empathy.
• Excellent self-management, meeting deadlines and producing high-quality work.
• Ability to navigate systems using simple instructions.
• High standards of organization, efficiency, and attention to detail.
• Resilience and composure under pressure.
• Excellent verbal and written communication.
• Highly disciplined, adept at managing multiple tasks.
• Enjoy following structured processes and identifying opportunities for improvement.
• Adaptability to change with a strong work ethic.
• Prioritize security in personal and professional lives.
Benefits: