Description:
• To guide and support users with their interactions on Preply, and to resolve any issues they may face by becoming a true Customer Advocate.
• Answer customers’ questions and resolving any issues that they may be facing.
• Identify problem areas and flagging them to the concerned team.
• Ensure customer satisfaction, and work on collecting and tracking user’s feedback.
• Work closely with the product teams to resolve issues and share customer feedback.
Requirements:
• Previous experience providing support through live chats.
• Fluency in English.
• Strong technical and analytical skills.
• Ability to provide proactive and innovative solutions.
• Outstanding written and verbal skills.
• Ability to understand customer’s needs.
• Ability to work in teams.
• A customer-centric, empathetic mindset with excellent listening skills.
• An ability to focus on what counts, creating simple solutions to deliver fast results.
• A passion for learning and desire for self-improvement.
• Computer with i5 or i7 processor, 16GB RAM, 256 GB SSD.
• Internet connection of at least 30mbs.
Benefits:
• An open, collaborative, dynamic and diverse culture.
• A generous monthly allowance for lessons on Preply.com, Learning & Development budget and time off for your self-development.
• A competitive financial package with equity and leave allowance.
• The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting!).
