Join CVS, one of the nationÂ’s leading healthcare companies, as a Customer Service Representative from the comfort of your home. You will be the first point of contact for our customers, providing helpful and accurate responses to their questions about health services, prescriptions, and benefits. Your role is critical in ensuring customer satisfaction while contributing to the growth and success of CVS Health. If you thrive in a fast-paced environment and enjoy problem-solving, this role is for you!
Strengths:
• Customer-Centric Culture: We prioritize customer needs and provide you with the tools to succeed in delivering exceptional service.
• Flexible Remote Work: Enjoy the comfort of working remotely with adaptable schedules.
• Career Growth: CVS encourages personal development with ongoing training and the potential to grow within the company.
• Diverse Work Environment: Work alongside a team that values inclusion, collaboration, and innovation.
Responsibilities:
• Handle inbound… customer inquiries related to pharmacy, health insurance, and prescription issues.
• Provide accurate information, troubleshoot concerns, and follow up with customers to ensure resolution.
• Maintain a high level of professionalism, empathy, and customer care during every interaction.
• Document customer interactions and keep records updated using CVS systems.
• Stay informed on company policies, products, and services to provide the best support possible.
Requirements:
• Strong communication skills, both written and verbal.
• Proven ability to manage multiple tasks and customer inquiries simultaneously.
• Problem-solving mindset with a focus on customer satisfaction.
• High school diploma or GED; previous experience in customer service preferred.
• Access to a quiet, secure workspace and high-speed internet.
Benefits:
• Competitive Pay: Receive a salary commensurate with your experience, plus performance-based incentives.
• Healthcare Coverage: Enjoy full medical, dental, and vision benefits for you and your family.
• Retirement Plan: 401(k) matching to secure your financial future.
• Work-Life Balance: Paid time off, flexible schedules, and mental wellness resources.
• Professional Development: Ongoing training and certification programs to help you advance in your career
