Job DescriptionThe Collections Risk Strategy Team is responsible for the strategies and initiatives that help both combat delinquencies and losses, and forecast future delinquencies and losses in an ever changing economic environment. As part of this team you will have the opportunity to develop sophisticated strategies, perform cutting edge analysis and drive meaningful and challenging projects that improve the customer experience and deliver improved profitability for our business. You will have unparalleled exposure to Senior Leadership (i.e., seasoned Credit Analysts regularly present their analyses and recommendations to the Bank CEO and CFO) and be part of a dynamic, fast paced and growing division within Nordstrom. A day in the life…Develop and analyze data that is used to interpret credit card portfolio performanceMonitor the performance of existing Collections strategies and present findings in concise and effective manner via related reports and presentationsTranslate analytical findings into actionable strategic recommendationsAssess and forecast vintage performance to monitor expected credit losses and credit delinquenciesDevelop innovative solutions using data mining and programming techniquesDesign business cases for different solutions that we need to bring to the collections risk area, or the collections operations area, to maximize our net loss reductionProactively suggest improvements to existing strategiesIdentify and provide recommendations regarding new opportunities to improve business processes in the context of credit delinquencies and lossesCollaborate effectively with cross-functional partners, including TD Bank, Implementation Teams, Operations, and Finance, to increase share of Nordstrom sales, deliver a world-class customer experience, and meet business objectivesComplete additional Ad hoc requests as necessaryYou own this if you have Bachelors degree in a quantitative field or equivalent combination of experience and education required. Advanced degree preferred.Three to six years experience in gathering, reporting on, and analyzing financial data, preferably in the consumer credit card industryExperience building, changing or evaluating dialer strategies preferredDemonstrated ability to design impactful strategies aimed at optimizing financial metricsExperience using SAS/SQL programming languagesProficient in MS Office, with advanced MS Excel skillsProven success developing SQL/SAS programs that produce output and reporting in a seamless, fully-automated fashionKnowledge of the Consumer Credit Industry strongly preferredAbility to take ambiguous data questions, translate them into a clear analytical plan, and produce concise summary output that includes recommendations based upon core findingsProven ability to proficiently communicate complicated data and analytical issues verbally, in writing, or in presentation form to core stakeholders and partners across the enterpriseAbility to manage multiple projects simultaneously and work in a fast-paced environment as part of a teamAbility to assess and forecast vintage performance and lossesDemonstrated ability to develop segmented collection strategies that customize timing and treatments for delinquent customersThis job description is intended to describe the general nature of the work employees can expect within this particular job classification. It is certainly not a comprehensive inventory of all duties, responsibilities and qualifications required for this job.Nordstrom is able to offer remote employment of this position in Washington or Colorado Weve got you covered Our employees are our most important asset and thats reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:Medical/Vision, Dental, Retirement and Paid Time AwayLife Insurance and DisabilityMerchandise Discount and EAP ResourcesA few more important points…The job posting highlights the most critical responsibilities and requirements of the job. Its not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. © 2022 Nordstrom, Inc Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.Pay Range DetailsThe pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.Colorado: $89,000- $147,000 annually, Washington: $102,500- $170,500 annually
