Job Summary
Job Type: Full-Time, Remote…
Salary: Competitive, Hourly
Company: Delta Air Lines, Inc.
Location: Remote (USA)
Benefits: Health Insurance, 401(k) Plan, Employee Discounts, Paid Time Off
Job Description
Delta Air Lines is looking for a dedicated and customer-focused Customer Service Representative to join our team. This is a remote position that allows you to work from the comfort of your home while providing exceptional service to our valued customers.
Requirements
High school diploma or GED equivalent
Previous customer service experience preferred
Excellent verbal and written communication skills
Ability to work in a fast-paced environment
Proficient with computers and various software applications
Strong problem-solving skills and attention to detail
Ability to work flexible hours, including weekends and holidays
Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Provide information regarding flight schedules, fares, and airline policies
Assist customers with booking, changing, and canceling reservations
Handle customer complaints and resolve issues to ensure customer satisfaction
Collaborate with other team members to improve customer service processes
Stay updated on Delta Air Lines products, services, and policies
Maintain accurate records of customer interactions and transactions
Benefits
Competitive hourly wage
Health, dental, and vision insurance
401(k) retirement plan with company match
Generous paid time off and holiday pay
Travel benefits including free and discounted airline tickets
Professional development opportunities
Supportive and collaborative work environment
Educational Qualifications
High school diploma or GED equivalent required
Additional coursework or training in customer service, communication, or related fields is a plus
Company Overview
Delta Air Lines, Inc. is one of the major airlines of the United States and a legacy carrier. With our headquarters in Atlanta, Georgia, we operate over 5,000 flights daily and serve more than 300 destinations in 50 countries. At Delta, we are committed to providing exceptional service to our passengers and ensuring a positive travel experience. Join our team and be a part of a company that values innovation, integrity, and a customer-first approach.
If you are passionate about customer service and looking for a rewarding remote job opportunity, we encourage you to apply today!
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