Job Summary:
Job Type: Full-Time
Salary: Competitive hourly rate based on experience
Working Hours: Flexible shifts available
Company: Delta Airlines
Location: Georgia
Benefits: Health, Dental, Paid Training, Paid Vacations, and more
Job Description:
Delta Airlines is seeking highly motivated and customer-focused individuals to join our team as Customer Service Representatives. In this role, you will be a front-line representative responsible for delivering exceptional service to our customers. You will assist travelers with their inquiries, resolve issues, and ensure a positive experience that reflects Delta Airlines’ standard of excellence. Our Customer Service Representatives play a crucial part in our commitment to ensuring safe, reliable, and pleasant travel experiences for all our passengers.
As a Customer Service Representative at Delta Airlines, you will be the face of our company, meeting and greeting passengers, handling ticketing and reservations, managing check-ins, and navigating any concerns or questions with professionalism and empathy. Your ability to handle multiple tasks efficiently and provide top-tier customer service is key to our ongoing success and customer satisfaction.
We offer comprehensive training programs and continuous development opportunities to ensure you thrive in this role. If you are passionate about travel, have excellent communication skills, and enjoy helping people, we encourage you to apply today and become a part of the Delta Airlines family.
Requirements:
- High School Diploma or equivalent
- Excellent verbal and written communication skills
- Ability to work flexible hours, including weekends and holidays
- Strong problem-solving skills and ability to handle stressful situations calmly
- Proficient in basic computer operations and software applications
- Previous customer service experience is preferred
- Must pass a background check and drug screening
Responsibilities:
- Greet and assist customers with check-in and reservations
- Provide information about flight schedules, destinations, and other travel-related inquiries
- Resolve customer issues and complaints efficiently and courteously
- Process ticketing and handle payments
- Assist passengers with special needs and requests
- Ensure compliance with Delta Airlines policies and procedures
- Maintain a high standard of service and professionalism at all times
Benefits:
- Health and Dental Insurance
- Paid Training and ongoing development opportunities
- Paid Vacations and holidays
- Employee travel discounts on Delta Airlines flights
- Retirement savings options
- Supportive team environment
- Career advancement opportunities
Educational Qualifications:
A high school diploma or equivalent is required. Additional certification in customer service or a related field is a plus.
Experience:
Previous experience in customer service, especially in the airline or travel industry, is highly preferred but not mandatory. We provide comprehensive training to all new hires.
Company Overview:
Delta Airlines is one of the largest and most respected airlines in the world, known for its commitment to innovation, quality service, and a customer-first approach. We strive to exceed expectations by providing exceptional service and ensuring our customers have a safe and pleasant travel experience. With a history of over 90 years in the aviation industry, Delta Airlines remains a leader, continually setting standards for excellence and innovation.
Our employees are at the heart of our success, and we are committed to providing a supportive and dynamic work environment where teamwork and professional growth are highly valued. Join Delta Airlines today, and be part of a company that values your contributions and offers a rewarding career path.
Ready to join the Delta Airlines family? Apply today to start your journey with us.
