Job Title: Remote Customer Service Representative
Job Summary:
Job Type: Full-time
Salary: Competitive hourly rate
Working Hours: 40 hours per week
Company: Delta Airlines
Location: Remote (Available in the State of Georgia)
Benefits: Health, Dental, Paid Training, Paid Vacations, 401(k) with company match, Employee discounts, and Travel benefits
Job Description:
Delta Airlines is seeking a dedicated Remote Customer Service Representative who will be responsible for providing exceptional customer service to our passengers and partners. As a Remote Customer Service Representative, you will handle inquiries, resolve issues, and ensure that our customers have a seamless and enjoyable experience while interacting with Delta Airlines. This role is critical in maintaining Delta’s reputation for high-quality service and ensuring customer satisfaction.
In this role, you will work from the comfort of your home, using your excellent communication skills to assist customers with their travel needs. Your main goal will be to provide helpful, accurate, and efficient service to ensure that our customers have a positive experience with Delta Airlines.
Requirements:
- High-speed internet connection and a quiet, dedicated workspace at home.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and the ability to think critically under pressure.
- Proficiency with computers and the ability to navigate multiple systems and programs simultaneously.
- Customer service experience, preferably in the airline or travel industry.
- Flexibility to work various shifts, including weekends and holidays.
- High school diploma or equivalent.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers with booking and managing their flight reservations.
- Provide accurate information regarding Delta Airlines’ policies, procedures, and services.
- Handle customer complaints and resolve issues to ensure customer satisfaction.
- Document all customer interactions and maintain accurate records.
- Collaborate with team members and other departments to resolve complex issues.
- Stay informed about Delta Airlines’ products, services, and promotions to provide knowledgeable assistance to customers.
Educational Qualifications:
- High school diploma or equivalent (required).
- Associate or Bachelor’s degree in a related field (preferred).
Experience:
- Previous experience in customer service or call center environment (required).
- Experience in the airline or travel industry (preferred).
Company Overview:
Delta Airlines is one of the world’s largest global airlines, known for its commitment to great customer service and innovative approach to air travel. With a rich history spanning over 90 years, Delta operates a vast network of domestic and international flights, serving millions of passengers each year. Our employees are the heart of our operation, and we are dedicated to providing a supportive, inclusive, and dynamic work environment. Join Delta Airlines today and be a part of a team that values excellence, teamwork, and customer satisfaction.
