Job Summary
Job Type: Remote, Part-Time
Salary Range: $18 – $22 per hour
Working Hours: Under 4 hours per day
Company: Delta Airlines
Location: Georgia
Benefits: Health, Dental, Paid Training, Paid Vacations, Employee Discounts
Description
Delta Airlines is seeking enthusiastic and customer-oriented individuals to join our team as Remote Customer Service Representatives. In this role, you will be assisting our valued customers with their inquiries, managing reservations, and providing exceptional service to ensure a positive experience with Delta Airlines. This is a part-time, remote position with flexible working hours under 4 hours per day, making it perfect for those seeking a work-life balance.
As a Remote Customer Service Representative, you will be a key player in maintaining Delta Airlines’ reputation for superior customer service. You will handle customer interactions via phone, email, and chat, addressing a variety of needs and resolving issues efficiently. This position offers excellent opportunities for career growth and development within the company.
Requirements
- High school diploma or equivalent
- Minimum of 1 year of customer service experience
- Proficiency in using computers and navigating various software programs
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to work independently and manage time effectively
- Reliable internet connection and a quiet, distraction-free workspace
Responsibilities
- Responding to customer inquiries via phone, email, and chat
- Assisting with reservations, cancellations, and changes
- Providing information about flight schedules, fare rules, and Delta policies
- Handling customer complaints and resolving issues in a timely manner
- Recording details of interactions and transactions
- Collaborating with other team members and departments as needed
- Maintaining a courteous and professional demeanor at all times
Benefits
- Health and Dental Insurance
- Paid Training
- Paid Vacations
- Employee Discounts on Delta Flights and Services
- Opportunities for Career Growth
Educational Qualifications
A high school diploma or equivalent is required. Additional qualifications in customer service or related fields are a plus.
Experience
At least one year of experience in customer service is required. Experience in the airline industry or remote work is an added advantage.
Company Overview
Delta Airlines is a world-renowned airline headquartered in Atlanta, Georgia. With a commitment to providing unparalleled service and connecting people to places, Delta Airlines operates over 5,000 flights daily. Our mission is to offer the highest level of customer satisfaction while valuing our employees and fostering a supportive and inclusive work environment. Join our team and be part of a company that values customer service excellence and innovation.
