Delta Remote Jobs – (Flexible Schedule) Live Chat Agent
Job Type: Remote, Full-Time
Salary: $45,000 – $55,000 per year
Company: Delta Airlines
Location: Remote
Benefits: Health, dental, and vision insurance; 401(k) with company match; flexible working hours; employee travel discounts; and paid time off.
Job Summary
As a Live Chat Agent at Delta Airlines, you will be the first point of contact for our customers, providing exceptional support and assistance through live chat channels. This role is integral to ensuring a seamless travel experience for our passengers while working from the comfort of your home. You will engage with customers in real-time, answering queries, resolving issues, and delivering top-notch service.
Responsibilities
- Provide prompt and accurate responses to customer inquiries via live chat.
- Assist customers with booking, cancellations, and travel-related questions.
- Resolve customer issues efficiently and effectively, escalating when necessary.
- Maintain a high level of professionalism and empathy in all communications.
- Document customer interactions and feedback to improve service quality.
- Stay updated on Delta Airlines products, services, and policies.
Requirements
- High school diploma or equivalent; some college education preferred.
- Proven experience in customer service, preferably in a live chat environment.
- Excellent written communication skills with a strong attention to detail.
- Ability to work independently and manage time effectively in a remote setting.
- Familiarity with customer service software and live chat tools.
- Availability to work flexible hours, including evenings and weekends.
Benefits
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Generous paid time off and holiday schedule.
- Travel privileges for employees and their immediate family.
- Ongoing training and professional development opportunities.
Educational Qualifications
- Minimum of a high school diploma or equivalent required.
- Associate’s or Bachelor’s degree in a relevant field is a plus.
Company Overview
Delta Airlines is a leader in the aviation industry, known for its commitment to customer service, innovation, and sustainability. With a rich history spanning over 90 years, we continue to connect people and cultures across the globe. Our remote work options reflect our dedication to flexibility and work-life balance, allowing our employees to thrive in both their personal and professional lives. Join us in shaping the future of air travel and delivering exceptional experiences to our customers.
If you are passionate about helping people and want to be part of a dynamic team, apply today to become a Live Chat Agent at Delta Airlines!
