Job Description:
The Director of Amazon and Chewy Account Management is a strategic leadership role responsible for overseeing and driving the growth and profitability of the Amazon and Chewy accounts. This individual will lead a team focused on optimizing e-commerce performance, managing vendor relationships, executing marketing strategies, and ensuring operational excellence across these major… retail platforms. The role requires a deep understanding of e-commerce dynamics, strong leadership skills, and the ability to collaborate with cross-functional teams to achieve business objectives.
Key Responsibilities:
Strategic Account Leadership:
路 Develop and execute comprehensive account strategies for Amazon and Chewy, aligning with overall business goals.
路 Set and achieve revenue, profitability, and growth targets for the Amazon and Chewy channels.
路 Collaborate with Sales and Marketing teams to execute promotional, customer marketing, and digital media plans that drive traffic, clicks, conversion and brand equity.
路 Manage the promotional calendar and search strategies to attract new households, improve retention rates, and drive auto-ship rates.
路 Monitor and analyze market trends, competitive landscape, and consumer behavior to inform strategy.
路 Collaborate with supply chain and operations teams to ensure efficient order fulfillment, inventory management, and demand planning.
Team Leadership
路 Foster a collaborative and results-driven team culture, promoting innovation and continuous improvement.
路 Ensure alignment and effective communication between team and other departments, such as marketing, operations, and finance.
Vendor and Relationship Management:
路 Build and maintain strong relationships with key stakeholders at Amazon and Chewy.
路 Negotiate terms, contracts, and promotional agreements to optimize profitability and partnership value.
路 Serve as the primary point of contact for escalations, troubleshooting, and resolution of account-related issues.
路 Prepare and deliver compelling sales presentations aligned with approved customer plans.
路 Oversee MAP policy and enforce marketplace guidelines to protect brand integrity.
E-commerce Performance Optimization:
路 Oversee the development and implementation of strategies to maximize product visibility, conversion rates, and sales on Amazon and Chewy.
路 Ensure the effective management of product listings, inventory, pricing, promotions, and advertising campaigns.
路 Utilize data analytics to track performance metrics, identify opportunities for growth, and implement corrective actions as needed.
路 Ensure compliance with platform policies, regulations, and quality standards.
Reporting and Analytics:
路 Provide regular reports on account performance, key metrics, and strategic initiatives to Jinx Executive team.
路 Utilize data-driven insights to inform decision-making and drive continuous improvement.
路 Manage the budget for the Amazon and Chewy accounts, ensuring effective allocation of resources.
路 Conduct benchmarking to assess retail execution against competitors and oversee competitive positioning and pricing strategies to enhance market share and customer engagement.
Qualifications:
路 Education: Bachelor聮s degree required
路 Experience: 5-7+ years of experience in e-commerce account management, with a focus on Amazon 1P and Chewy.
路 Ability to travel as needed to meet with customers and internal teams.
路 Authorization to work in the U.S required
Skills:
路 Proven track record of driving revenue growth and profitability in e-commerce.
路 Strong leadership and team management skills.
路 Excellent communication and negotiation abilities.
路 Deep understanding of Amazon or Chewy platforms, including their algorithms, advertising tools, and best practices.
路 Proficient in data analysis and performance metrics tracking.
路 Ability to work in a fast-paced, dynamic environment with a strong attention to detail.
ABOUT JINX: Founded by dog parents and powered by dog lovers, Jinx is your new go-to for healthy, high-quality food and treats for your dog. Backed by science and rigorously tested, Jinx provides balanced options for dogs of all breeds, ages, and sizes. Jinx is more than just a dog food company: it’s the future of pet wellness. Jinx is a fast-moving company run by a small, but quickly growing team. We聮re looking for self-starters with advanced experience in one or more areas. While we firmly believe that great ideas聴like great employees聴can come from anywhere, we do have one lil’ non-negotiable: must love dogs
