We search for individuals who are interested, innovative and are put in the effort to be a little better consistently. We likewise exemplify our organization values in all that we do, which generally begins with being Client Fixated, trailed by Be a Pioneer, Zero Show, and Relax. Does that seem like you?
Our Client service group is a fundamental piece of our clientÂ’s insight. The group addresses how-to questions and investigates client requests, working imaginatively to keep clients chipping away at what makes the biggest difference: developing their business!. Doordash Customer Support Remote Jobs.
Individuals who flourish in this job are interested and imaginative; theyÂ’reÂ… driven by engaging others to find true success. TheyÂ’re stimulated by the chance to be tested and appreciate developing and extending their abilities consistently. Doordash Customer Support Remote Jobs.
The client is at the focal point of all that we do, which is epitomized in our organization values: Client… Fixated, Be an Organizer, Zero Show, and Relax!. Doordash Customer Support Remote Jobs.
What you bring:
Client Fixation: YouÂ’re energetic about engaging clients and love the test of finding what will help them most. Doordash Customer Support Remote Jobs.
Interest: You won’t hesitate to seek clarification on pressing issues and have an “continuously learning” mantra. Doordash Customer Support Remote Jobs.
Proprietorship: You proactively set elevated expectations and totally finish objectives and get a sense of ownership with you and your groupÂ’s exhibition
Versatility: You flourish in a unique climate and are OK with uncertainty and changing client needs and needs. Doordash Customer Support Remote Jobs.
Correspondence: YouÂ’re an astounding communicator and flourish at making lucidity and arrangement, remaining profoundly coordinated and incredible prioritization are important for your tool stash. Doordash Customer Support Remote Jobs.
What you will do:
You will join forces with Doordash clients to assist with responding to how-to questions and investigate the Doordash stage. At the point when clients have questions, you have replies!
You will convey a “human-first” experience and goals for clients through voice and composed cooperations across talk, email, telephone, and Doordash devices in an opportune and exact way. Doordash Customer Support Remote Jobs.
You will end up being a specialist in Doordash items, both at a specialized and client use-case level. Doordash Customer Support Remote Jobs.
You wonÂ’t stop at a basic goal, however will search for potential chances to assist clients with boosting their worth from Doordash, searching for better approaches to work more intelligent and charm clients!. Doordash Customer Support Remote Jobs.
You will cooperate with initiative on expanding authoritative efficiencies, sharing input and centers to assist the group with working more brilliant while driving client esteem higher
You will team up with peer colleagues (Deals, Onboarding, Record The executives, Maintenance, and so forth) to increment client commitment and add to holding clients long haul, functioning as one group!. Doordash Customer Support Remote Jobs.
How you will be estimated:
Ticket Goal + Case Volume
Consumer loyalty + Nature of Client Communications
What experience you ought to have:
2 years of giving Programming as-a-Administration (SaaS) client care to organizations with models where youÂ’ve impacted clients to improve things. Doordash Customer Support Remote Jobs.
Shown foundation of offering help for different internet based programming or SaaS items or potentially IT experience. Doordash Customer Support Remote Jobs.
Experience constructing best practices equipped towards help quality and efficiencies, possibly from having filled in as an Informed authority (SME), Mentor or Leader
The capacity to adjust working freely and through uncertainty while adding to major areas of strength for a climate. Doordash Customer Support Remote Jobs.
Numerous instances of focusing on for most noteworthy effect/esteem work among contending needs or requests. Doordash Customer Support Remote Jobs.
You are know all about fundamental web innovations (ex: HTML, CSS, JSON, and JavaScript)
You are know about exploring and working with numerous emotionally supportive networks (ex: Zendesk, Freshdesk, Administration Cloud, ServiceNow, LiveAgent, Radio, Salesforce, Twilio and so on)
Pay/Advantages:
401k Retirement plan
Extraordinary clinical, dental, vision and parental leave benefits
Open and straightforward culture
Fantastic open doors for vocation development and progression
An on location rec center at our HQ with neighborhood proficient mentors
Every other week free lunch nearby in the workplace, month to month Doordash credit assuming that youÂ’re remote. Doordash Customer Support Remote Jobs.
Limitless PTO (Because of the idea of this work, cooperation with your chief and colleagues will be important to guarantee the appropriate client inclusion is set up)
Loads of Loot
