Description:
• Train and coach employees on procedures related to the software via in person, videoconference, and webinar
• Become a subject matter expert on software applications through self-directed learning while remaining current with the product as updates are made
• Identify and suggest opportunities for operational and product improvements
• Liaise between business and technology team members with customer-facing responsibility
• Review and follow up internal tickets, tasks, and special projects as assigned by management
• Provide project status updates as needed
• Participate in software testing as improvements are made
• Accountable for projects assigned by senior management related to training customers on software
• Create training manuals for all customers
Requirements:
• Excellent problem-solving skills
• Good project management skills
• High motivation and desire to do whatever it takes to help our company succeed
• Excellent analytical skills and ability to learn quickly
• Good communication skills with experience developing and managing customer relationships
• Knowledge in process data analysis and business processes
• Understanding of RCM workflows
• Proficient in Microsoft Office
• Previous physician practice management system (PMS) / electronic health record (EHR) software experience
• The understanding of actual clinical flow & implications of workflows (and solutions)
Benefits: