Description:
• You will lead a team of software engineers to level up how customer issues flow through our system and scale up our ability to serve customers and agents both.
• You will play a critical role in shaping the technical/product vision and building a strong engineering team.
• Work cross-functionally with product, design, and other engineering counterparts to execute on product and business strategy to build high quality products and features
• Lead a team of (primarily) backend engineers.
• Lead the vision, technical direction and execution for a significant portion of the Customer Support Platform.
• Build a robust team by attracting top talent, mentoring individuals and managing conflict.
• Nurture a culture of engineering excellence.
Requirements:
• 9+ years of relevant software development industry experience in a fast paced tech environment
• 3-5+ years of leadership experience managing an engineering team
• Bachelor’s and/or Master’s/PhD degree, preferably in CS, or equivalent experience
• Strong expertise in optimizing complex system
• Excellent communication skills and the ability to work with various cross functional stakeholders
• Experience hiring, retaining and growing senior engineers and leaders with a track record of building productive, world-class engineering teams.
• Passionate about technical quality, efficiency and operational excellence.
Benefits:
• This role may also be eligible for bonus
• equity
• benefits
• Employee Travel Credits.