Employer Industry: Security Technology and IoT Solutions
Why consider this job opportunity…
– Comprehensive health, vision, and dental benefits for you and your family, including supplemental and life insurance
– 401(k) with up to 4% match
– Paid parental leave to support your growing family
– Stock options for every full-time employee, allowing you to benefit from the company’s success
– Engaging company events and charitable opportunities to foster community involvement
– A founder-led and employee-driven company culture in a hyper-growth environment
What to Expect (Job Responsibilities):
– Develop and maintain strong, strategic relationships with key stakeholders within client organizations
– Act as the main point of contact for enterprise customers, addressing inquiries and ensuring overall customer satisfaction
– Collaborate with internal teams to ensure a smooth onboarding process for new enterprise clients
– Conduct training sessions to educate clients on the full capabilities of the employer’s products
– Proactively monitor customer accounts to identify and address potential issues before they escalate
What is Required (Qualifications):
– 4+ years of experience in Customer Success, Account Management, or Business Development, preferably in the Public Sector
– Proven ability to build and manage relationships, internally and externally in a SaaS environment
– Experience using CRM tools, including Salesforce and CS Tools
– Ability to communicate clearly about both technical and non-technical subject matter
– Willingness to travel as needed
How to Stand Out (Preferred Qualifications):
– Experience with de-escalation management and navigating tough conversations with a solutions-oriented mindset
– Highly adaptable individual who embraces change and can pivot when confronted with new challenges
– Demonstrated strong follow-through and ability to self-manage multiple tasks and projects at once
– Passionate about Customer Success and the relationships that drive mutually beneficial results
– Team player who contributes positively to overall team morale and company culture
#SecurityTechnology #CustomerSuccess #SaaS #CareerGrowth #EmployeeBenefits
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer
