Employer Industry: Business Process Outsourcing (BPO)
Why Consider This Job Opportunity…
• Opportunity for career advancement with potential roles in management and training
• Regular reviews and raises based on tenure and performance
• Engaging work environment with a casual dress code
• Paid time off and holidays, along with paid training opportunities
• Incentives including monetary rewards and prizes such as electronics and trips
• Comprehensive medical, dental, and vision coverage options
What To Expect (Job Responsibilities)
• Handle inbound customer service and technical support calls to resolve issues
• Build strong relationships with customers while providing exceptional service
• Utilize systems and technology for account management and troubleshooting
• Identify sales opportunities and effectively communicate product offerings
• Ensure first call resolution through effective problem-solving and call handling
What Is Required (Qualifications)
• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite and Windows operating system
How To Stand Out (Preferred Qualifications)
• Experience in a customer service role or technical support environment
• Strong aptitude for conflict resolution and negotiation
• Ability to thrive in a fast-paced and changing environment
• Previous experience with account management systems
#CustomerService #BPO #CareerGrowth #EmployeeBenefits #RemoteWork
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