About the position
As a Part-Time Event Services Coordinator at Walt Disney World Resort, you will play a crucial role in supporting the Services Team by managing administrative tasks and facilitating event execution. This position involves engaging with guests, both first-time and repeat, to ensure a seamless experience during their stay or event activation across various Disney venues. The role requires strong collaboration, organization, and communication skills to thrive in a fast-paced environment.
Responsibilities
• Handle basic group contact requests and answer questions pre-arrival and onsite regarding food & beverage, admissions, function space, and general resort or park information.
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• Provide day-of event support at the event venue.
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• Communicate event needs through detailed and concise Banquet Event Orders (BEOs) and Group Resumes.
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• Create Food & Beverage and Dinner show agreements and drive revenue by providing group contacts with enhancement options.
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• Complete assigned projects and administrative activities/tasks in a timely and accurate manner.
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• Provide accurate data for deposit collection.
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• Represent The Walt Disney Company with the highest level of integrity and professionalism.
Requirements
• Passion for delivering outstanding Guest Service with at least 6 months of experience in resolving guest inquiries and issues.
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• Knowledge of Group Markets, Catering/Banquets, Conventions, Resorts Rooms, and Events.
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• Flexibility in scheduling and availability to work nights, weekends, and holidays based on event schedules.
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• Attention to detail and prioritization skills in handling multiple requests simultaneously.
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• Ability to work independently and collaborate with the team to improve efficiency and problem-solve.
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• Computer proficiency within a Windows environment.
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• Eagerness to learn new and evolving software applications.
Nice-to-haves
• Proficiency with Meeting Matrix, Siebel, and DSCS Systems.
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• Knowledge of Walt Disney World event function space in Resorts, Theme Parks, and other facilities.
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• Strong negotiating skills and influencing abilities.
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• Food & Beverage and/or Resort Rooms experience.
Benefits
• Health insurance
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• Educational opportunities
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• Special extras that only Disney can provide.
