Join our dynamic team as a Remote Customer Service Representative for FedEx, where you’ll be an integral part of ensuring seamless communication and support for our valued customers. As a virtual member of the FedEx family, you’ll have the opportunity to make a positive impact from the comfort of your own home.
What You Will Do:
• Provide exceptional customer service via phone, email, and chat channels.
• Assist customers with inquiries, tracking shipments, and resolving concerns promptly.
• Collaborate with various teams to ensure accurate and timely resolution of customer issues.
• Maintain a deep understanding of FedEx services, policies, and procedures to provide accurate information.
Requirements:
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Comfortable working independently in a remote environment.
• Basic computer proficiency and ability to navigate various software applications.
• Flexibility to adapt to changing work schedules, including evenings and weekends.
Opportunities and Benefits:
• Competitive hourly wage of $25.
• Work from the comfort of your own home, eliminating the need for commuting.
