A prospective company currently awaiting its licence from the Central Bank is seeking a committed and detail-oriented Credit Analyst to join our team of professionals.
This role includes managing a portfolio of customer vehicles, ensuring they are well-maintained, that scheduled maintenance and repairs are performed correctly, and conducting regular vehicle inspections.
Key responsibilities will include, but not be limited to:
• Manage a portfolio of vehicles for customers under fleet management, ensuring vehicles are in optimal condition. Oversee scheduled maintenance and repairs, conduct regular inspections, and consistently deliver VIP service.
• Ensure that clients’ vehicles are safe, roadworthy, and in good running and physical condition at all times.
• Obtain and update mileage logs and servicing estimators with the latest vehicle mileage.
• Ensure all vehicles under your portfolio have the appropriate licenses to operate on the roads of Seychelles, including MVL, insurance… fitness certificates, and any special licenses such as A-Carriers or B-Carriers licenses.
• Ensure all periodic maintenance, servicing, and repairs are conducted according to manufacturers’ standards.
• Control maintenance costs for vehicles under your portfolio without compromising safety. Ensure warranty items are recovered, and parts are replaced only when necessary, and propose alternative repair methods when required.
• Ensure customer mobility by arranging a replacement vehicle when applicable and necessary.
• Ensure that all necessary documents and authorizations for interventions are obtained.
• Provide customer feedback before, during, and after interventions. Escalate and address any issues promptly when required.
• Ensure that all customers are treated professionally, irrespective of their portfolio. Escalate and address any complaints received.
• Manage the established process for handling accidents, ensuring thorough follow-up from the incident to claim processing, repair, and vehicle delivery.
• Ensure that any ordered parts are received within the promised timeframe and installed on the vehicle promptly.
• Respond to customer requests by providing off-site assistance as needed.
• Visit workshops to inspect and verify parts or vehicles, and coordinate with customers for the return and pickup of vehicles after the contract expires.
• Assist in the achievement and delivery of high level of customer service standards.
Job Requirements
Qualifications and Experience:
• Diploma in Automotive Mechanic
• Certificate/Diploma in Management
• Minimum 4 years in the mechanic sector
