Job Title: Flight Services Specialist
Job Summary: Delta Airlines is seeking a dedicated and detail-oriented Flight Services Specialist to join our team. This full-time position offers a competitive salary of $50,000 – $65,000 annually, depending on experience. The role requires working 40 hours per week, including weekends and holidays. Located in Atlanta, GA, this position comes with excellent benefits, including health and dental insurance, paid training, paid vacation, and employee flight privileges.
Job Description:
The Flight Services Specialist plays a vital role in ensuring the safety and satisfaction of our passengers. You will be responsible for coordinating flight operations, assisting passengers, and providing exceptional customer service. Your expertise will contribute to our commitment to excellence in air travel.
Key Responsibilities:
- Assist passengers with check-in and boarding procedures, ensuring a smooth and efficient process.
- Coordinate with flight crews and ground staff to ensure timely departures and arrivals.
- Handle passenger inquiries and resolve any issues that may arise during their journey.
- Monitor flight schedules and communicate any changes to passengers and crew.
- Maintain compliance with safety and security regulations.
Requirements:
- Exceptional customer service skills with a friendly and approachable demeanor.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Strong communication skills, both verbal and written.
- Basic computer proficiency and ability to use airline software systems.
- Flexible availability, including evenings, weekends, and holidays.
Educational Qualifications:
- High School Diploma or equivalent required.
- Associate’s degree in hospitality, travel, or a related field is preferred.
Experience:
- Previous experience in customer service or the airline industry is a plus but not mandatory.
- Experience in handling difficult situations and providing solutions is highly valued.
Benefits:
- Health and dental insurance coverage.
- Paid training and professional development opportunities.
- Paid vacation and sick leave.
- Employee flight privileges for you and your family.
- 401(k) retirement plan with company match.
Company Overview:
Delta Airlines is one of the worlds leading airlines, committed to providing exceptional service and safe, reliable travel for our passengers. With a strong focus on customer satisfaction, we strive to create a positive travel experience while maintaining our high safety standards. Join us in our mission to connect the world and create lasting memories for our passengers.
If you are passionate about aviation and customer service, we invite you to apply for the Flight Services Specialist position at Delta Airlines today!
