Job Summary
We are seeking a dedicated and personable Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for guest relations within the hotel environment.
Duties
• Greet guests upon arrival with a warm and friendly demeanor.
• Manage check-in and check-out processes efficiently, ensuring guest satisfaction.
• Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
• Maintain accurate records of guest accounts and reservations using hotel management software.
• Respond promptly to guest requests and resolve any issues or complaints in a professional manner.
• Operate phone systems to manage incoming calls and relay messages as needed.
• Assist with night audit duties as required, ensuring all financial transactions are accurately recorded.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
• Uphold the highest standards of hospitality management by creating a positive experience for all guests.
Requirements
• Previous experience in customer service or hospitality management is preferred.
• Strong phone etiquette and communication skills are essential for effective guest interactions.
• Knowledge of hotel management systems is advantageous but not mandatory; training will be provided.
• Bilingual candidates are highly encouraged to apply to enhance guest relations.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• A commitment to providing excellent guest services while maintaining professionalism at all times.
• Familiarity with night audit procedures is a plus but not required; training will be provided.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $11.50 – $12.00 per hour
Expected hours: 20 – 35 per week
Benefits:
• Employee discount
• Flexible schedule
• Free parking
Schedule:
• 4 hour shift
• 8 hour shift
• Evening shift
• Morning shift
• Overnight shift
Experience:
• Hotel experience: 1 year (Required)
• Customer service: 1 year (Required)
Ability to Commute:
• Prattville, AL 36066 (Required)
Ability to Relocate:
• Prattville, AL 36066: Relocate before starting work (Preferred)
Work Location: In person
