*Job Title: Front Desk Clerk (Part-Time Evenings)**
*Company Name: Sunset Hotel & Suites**
*Location: Austin, TX…
*Job Brief:**
Sunset Hotel & Suites, a leading hospitality brand in Austin, TX, is looking for a courteous, customer-oriented Front Desk Clerk to join our team on a part-time basis during evening shifts. This role is ideal for individuals who are efficient, friendly, and eager to contribute to our mission of providing excellent service standards.
*Job Type:** Part-Time
*Salary:** $15 per hour
*Working Hours:** Evening shifts, 5 PM 11 PM, Monday to Friday
*Benefits:**
Competitive hourly rate
Pro-rated Paid Time Off (PTO)
Employee discounts on hotel services
Opportunities for professional development
*Job Description:**
As a Front Desk Clerk at Sunset Hotel & Suites, you will be the first point of contact for our guests and play a crucial role in shaping their overall experience. Your primary responsibilities will include greeting guests, managing check-ins and check-outs, answering phones, and addressing guests needs with a professional demeanor.
*Responsibilities:**
Warmly greet guests upon their arrival and check them into the hotel efficiently.
Manage online and phone reservations and maintain organized records of all guests bookings.
Handle guest check-outs and ensure billing is processed accurately.
Provide information regarding hotel services, facilities, and other amenities.
Answer telephone inquiries promptly and professionally, redirecting calls as necessary.
Resolve guest issues with empathy and efficiency, escalating more complex issues to management.
Maintain a clean and tidy front desk area to uphold the brands standard of excellence.
Assist in handling and coordinating transportation requests for guests.
Ensure compliance with all hotel security procedures and policies.
*Requirements:**
High school diploma or equivalent; further education in hospitality or related field is a plus.
Proven experience in a customer service role, preferably in the hospitality industry.
Strong communication and interpersonal skills.
Ability to operate basic office equipment and familiarity with reservation management software is a plus.
Must be able to work evening shifts and have flexible availability including weekends and holidays.
Proficiency in English; additional languages are an advantage.
*Restrictions:**
Must be able to remain stationary at the front desk for extended periods.
Must be able to work legally in the United States without requiring sponsorship.
*Education & Experience:**
High school diploma is required.
Previous experience in a hotel or similar role is highly preferred.
*Benefits:**
Competitive pay rate.
Prorated Paid Time Off (PTO) to ensure work-life balance.
Employee discounts on hotel stays and services.
Regular training and development sessions.
*How to Apply:**
Interested candidates should submit a resume and a brief cover letter explaining why they are a good fit for the role to [email protected]. We look forward to hearing from you and potentially welcoming you to our team!
Sunset Hotel & Suites is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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