Job Summary of Front Desk Representative:
The Front Desk Representative is an important position within our hotel, as employees will be responsible for greeting and registering guests and facilitating their check-out process. Candidates may apply for either full or part-time positions and enjoy a range of scheduling options. With no experience necessary in this role, we offer excellent benefits… and opportunities for advancement within the company.
Responsibilities of Front Desk Representative:
• As a Front Desk Representative, it is crucial to greet guests with warmth and professionalism, while ensuring a smooth and fast registration process
• Performs the necessary steps to complete the guest checkout process
• Assisting guests in resolving challenges encountered while staying at a hotel
• Making appropriate selections of rooms and promoting hotel services would be an essential part of upgrading guest experiences
• Coordinates guest room allocations and assigns team members to assist guests with their luggage
• Guests will enjoy a warm greeting and welcome packet upon arrival, offering room keys, tokens of gratitude, and other special gifts
Qualification of Front Desk Representative:
• Completed high school certificate or equivalent
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Hospitality – We’re passionate about delivering exceptional
• guest experiences Integrity,We do the right thing, all the time
• Productivity
• Dependability
