Job Summary of Front Desk Shift Supervisor:
Hilton has established itself as a trailblazer in the hospitality industry by introducing innovative ideas, maintaining high-quality standards, and achieving success. They are currently searching for a Front Desk Shift Supervisor to help maintain these standards.
Responsibilities of Front Desk Shift Supervisor:
• Manages front desk operations including staff management.
• Provides assistance, recommendations, and management to ensure that customers are consistently satisfied.
• Delegates responsibility and teaches team members the intricacies of their work. Keeps track of the number of people in the lobby and adjusts staffing levels as needed.
• Resolves customer complaints.
• Directs, mentors, plans, and assesses the work of individuals under their supervision.
Integrity: We prioritize honesty, openness, and ethics in all our actions and decisions:
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do. Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following
• key attributes: Quality Productivity Dependability Customer Focus Adaptability Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
Benefits of Front Desk Shift Supervisor:
• Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.
• Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.
• Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its Link Removed.
