Job Summary
Job Type: Full-Time
Salary: $40,000 – $50,000 per year
Working Hours: 40 hours per week
Company: American Express
Flexible Schedule: Yes
Location: Remote
Benefits: Health, Dental, Paid Training, Paid Vacations, Retirement Plans
Job Description
American Express is seeking a dedicated and customer-focused Service Advocate to join our Operations team. This full-time, work-from-home position offers the flexibility of a remote work environment while delivering exceptional service to our valued customers. As a Service Advocate, you will be the primary point of contact for customers, handling inquiries, resolving issues, and providing top-notch support for American Express products and services. You will play a vital role in enhancing customer satisfaction and maintaining our reputation for excellence.
You will receive comprehensive paid training to equip you with the knowledge and skills necessary to excel in this role. We offer a competitive salary, a flexible schedule, and a robust benefits package that includes health and dental insurance, paid vacations, and retirement plans.
Requirements
- High school diploma or equivalent; bachelor’s degree preferred.
- Minimum of 1 year of customer service experience.
- Strong written and verbal communication skills.
- Proficiency in using computers and navigating various software applications.
- Excellent problem-solving and conflict resolution skills.
- Ability to work independently and manage time effectively.
- Reliable internet connection and a quiet, dedicated workspace.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer issues and complaints efficiently and to the customer’s satisfaction.
- Provide information about American Express products and services.
- Update customer accounts and records accurately.
- Collaborate with other departments to resolve complex issues.
- Maintain up-to-date knowledge of company policies, procedures, and promotions.
- Continuously strive to improve customer satisfaction and loyalty.
Benefits
- Comprehensive health and dental insurance.
- Paid training programs to ensure your success.
- Generous paid vacation and sick leave policies.
- Retirement plans with company matching.
- Flexible work schedule to promote work-life balance.
- Opportunities for career growth and advancement within the company.
Educational Qualifications
- High school diploma or equivalent required; bachelor’s degree preferred.
Experience
- Minimum of 1 year of customer service experience required.
Company Overview
American Express is a globally recognized leader in financial services and travel-related offerings. We are dedicated to providing unparalleled services and support to our customers, ensuring their satisfaction and loyalty. With a commitment to innovation and excellence, American Express continues to set the standard in the industry. As part of our team, you will have the opportunity to grow your career and make a meaningful impact in the lives of our customers.
Join us at American Express and take the next step in your career as a Service Advocate. Apply today to become part of a dynamic and supportive team that values your contributions and fosters your professional growth.
