A-Line is now hiring a Remote – Care Coordinator in Lewisville, TX. The Remote – Care Coordinator would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week.
If you are interested in this Remote – Care Coordinator position, please contact Mia Garrett at [email protected] or 586-422-1209…
Remote – Care Coordinator Compensation
• The pay for this position is $20 per hour
• Benefits are available to full-time employees after 90 days of employment
• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates
Remote – Care Coordinator Highlights
Fully Remote
• Training 8:00a -5:00p (CST) (First 4 – 6 Weeks)
• Assigned shift between 7:00a -7:00p (CST)
Remote – Care Coordinator Responsibilities
• Applies acquired job skills and company policies and procedures to complete assigned tasks
• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with Supervisor or senior peers on complex and unusual problems
• Create and complete accurate referrals and applications into centralized customer relationship management platform while staying updated on policy or procedural changes
• Resolve patients questions and concerns regarding patient journey status
• Enter detailed, accurate, and clear information into company proprietary software while conversing via telephone
• Place outbound phone calls for patient follow-ups or confirmations
• Maintain quality while providing an empathetic and supportive experience to the patient by controlling the patient conversation and educating the caller
• Interact with the patient referral sources, which may include healthcare providers, to process new applicants
• Steward patient accounts from initial contact through final approval/denial
Remote – Care Coordinator Requirements
• Ability to multitask, utilizing specific software programs while speaking with patients and/or healthcare staff.
• Ability to type a minimum of 40 WPM.
• Ability to transcribe (type) accurate notes while speaking to customer.
• Strong Microsoft Products experience required.
• Ability to navigate video conferencing tools such as Microsoft Teams and Zoom.
• Strong video conferencing experience.
• Must have the ability to work via video conferencing as required by leadership.
• Strong communication skills, both written and verbal. Strong attention-to-detail and quality documentation
• Exceptional, professional verbal communication skills with friendly, empathetic, and patient centric focus
• Independent worker and self-starter with solid time management skills and ability to work with high volume production teams
• Solid work-ethic and driven to achieve daily/weekly metrics
• Strict adherence to company attendance policies
Remote – Care Coordinator Preferred Qualifications
• High School Diploma or GED
• 2-4 years related customer facing experience and/or training desired or equivalent combination of education and experience
• Previous experience or knowledge of practices and procedures commonly used in a call center or customer service environment highly preferred
If you think this Remote – Care Coordinator position is a good fit for you, please reach out to me – feel free to call, e-mail, or apply to this posting!
Mia Garrett – Recruiting Assistant
[email protected] or 586-422-1209
