This position is Fully remote
Job title: Healthcare Call Center Agents
Pay Rate: $16/hr on W2 without benefits…
This is a W2 contract
Interview Process: Phone interview
Hiring Process: Paperwork + Background check
Shift timings : 8 am-5pm ET (5 days a week)
Job Description
Under supervision, this position is responsible for answering inbound calls in a timely manner from members, member representatives, agent brokers, providers, health plan employees, employees and clients.
Responsible to complete research using provided resources to ensure accurate and quality service is being delivered as contracted with the client while remaining within CMS guidelines and adhering to department internal policies and procedures.
Outbound calls are periodically required for surveys and resolution of outstanding issues.
Performs as an advocate by educating the caller of all necessary information and alternatives as it relates to the call to promote one call resolution and develop and maintain effective working relationships with internal and external customers.
Requirements:
1- 3 years of Call center experience required
Knowledge of professional telephone etiquette and soft skills
Analytical and problem solving skills
PC proficiency to include Microsoft Office Excel, Word and Outlook
Benefits:
Equipment will be provided
All training is paid
Get paid on every Friday
Thanks & Regards,
Harry
Technical Recruiter
Reqroute, Inc
