Summary Description:
The Customer Service Representative position in Bullhead City, AZ offers a pay rate of $30-40 per hour. This work-from-position includes early, evening, and weekend shifts. CSRs will engage, consult, and educate members and providers based on their specific needs and preferences. The role involves handling both basic and complex customer inquiries
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Compensation and Benefits:
– Hourly pay rate of $30-40
– 401(k)
– Dental insurance
– Disability insurance
– Employee discount
– Employee stock purchase plan
– Health insurance
– Life insurance
– Paid time off
– Store discount
– Tuition reimbursement
– Vision insurance
Why you should apply for this position today:
– Competitive pay rate
– Comprehensive benefits package
– Flexible work schedule with early, evening, and weekend shifts
– Opportunity to engage, consult, and educate customers
– Variety of customer inquiries to handle
Skills:
– Excellent communication and interpersonal skills
– Strong problem-solving and critical thinking abilities
– Ability to multitask and prioritize effectively
– Proficient in using computer systems and software
– Knowledge of customer service principles and practices
– Familiarity with healthcare industry terminology (preferred)
Responsibilities:
– Provide exceptional customer service to members and providers
– Handle inquiries and resolve issues in a timely and accurate manner
– Educate customers on product offerings and services
– Assist with enrollment and eligibility inquiries
– Maintain accurate and detailed customer records
– Collaborate with team members and other departments as needed
Qualifications:
– High school diploma or equivalent (required)
– Associate’s or Bachelor’s degree (preferred)
– Previous customer service experience (preferred)
– Experience in the healthcare industry (preferred)
Responsibilities:
– Engage, consult, and educate members and providers based on their unique needs and preferences
– Handle both basic and complex customer inquiries
– Provide accurate and timely responses to customer inquiries
– Assist with enrollment and eligibility processes
– Collaborate with team members and other departments to resolve customer issues
Similar Occupations / Job Titles that would be a great fit for this role:
– Call Center Representative
– Customer Service Associate
– Member Services Representative
– Healthcare Customer Service Representative
Education Requirements:
– High school diploma or equivalent (required)
– Associate’s or Bachelor’s degree (preferred)
Education Requirements Credential Category:
– High school diploma or equivalent
Experience Requirements:
– Previous customer service experience (preferred)
– Experience in the healthcare industry (preferred)
Why work in Bullhead City, AZ:
– Beautiful desert landscapes and views of the Colorado River
– Outdoor recreational activities such as boating, fishing, and hiking
– Mild winters and warm summers
– Affordable cost of living
– Close proximity to Las Vegas and other major cities in the Southwest
