About the position
As a Food & Beverage Operations Guest Experience Manager at Walt Disney World Resort, you will lead the Stage Management of a high-volume multi-restaurant complex within the hotels. Your role is pivotal in ensuring efficient and safe operations while promoting an immersive guest experience. You will be responsible for increasing cast engagement, safeguarding the Disney brand, and maintaining high guest service standards. This part-time position requires a focus on team development, operational excellence, and a commitment to the rich heritage of Disney Hotels.
Responsibilities
• Work with guests and cast members to resolve any issues.
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• Help the cast focus on developing a diverse team.
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• Recognize cast members and hold them accountable for delivering excellence with the Five Keys: safety, courtesy, inclusion, show, and efficiency.
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• Act as a teacher and developer, taking a sincere interest in the cast’s success.
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• Exceed guest expectations to yield positive feedback.
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• Advocate for change, inclusion, innovation, and continuous improvement.
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• Partner and collaborate with other leadership teams due to shared cast base.
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• Participate in departmental meetings and communicate relevant information to cast members.
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• Provide operational perspective in project planning and departmental meetings.
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• Make balanced daily operational decisions benefiting guests, cast members, and business demands.
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• Manage daily staffing levels based on demand and provide daily results.
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• Support local projects and monitor potential impacts to guest and cast experience.
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• Implement resort plans relating to cost control and food & beverage projects.
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• Support change by integrating processes and aligning performance goals.
Requirements
• 3+ years of experience in a leadership role within Food & Beverage.
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• Experience with multiple styles of service such as Quick Service, Table Service, Concierge, Bar/Lounge, & Pool/Cabanas.
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• Ability to lead a team, hold self and others accountable, and manage conflict.
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• Demonstrated operational guest service experience and skills.
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• Ability to coach cast members to correct behavior across lines of business.
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• Proficient in basic computer functions necessary to operate in a Windows environment.
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• Understanding of financial aspects of operations, including operating budget, revenue, labor, and inventory systems.
Nice-to-haves
• Experience leading multiple locations simultaneously.
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• Knowledge of labor management and food cost control.
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• High-level guest service skills.
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• Experience in team development.
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• Experience leading in a union environment.
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• Bilingual skills.
Benefits
• Health insurance
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• Educational opportunities
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• Special extras unique to Disney.