**Title: Guest Relations Host/Hostess at Disney**
**Job Summary**
**Job Type:** Part-time
**Salary Unit:** Hourly
**Working Hours:** Up to 4 hours per day
**Company:** Disney Parks, Experiences and Products
**Remote Location:** Not applicable Onsite position
**Benefits:** Health Insurance, Dental Coverage, Paid Training, Paid Vacations, Employee Discounts, Access to Exclusive Disney Events
**Description:**
Join our magical team at Disney as a Guest Relations Host/Hostess where dreams come true for our guests every day. At Disney, we are in the business of creating unforgettable experiences. As a Guest Relations Host/Hostess, you will be the frontline ambassador, providing exceptional service that ensures all our guests enjoy a magical visit.
In this role, you will have the opportunity to work in various iconic locations within our Disney Parks and Resorts. Your day-to-day tasks will involve interacting directly with guests to answer their questions, solve any issues, and guide them through our vast array of attractions and dining experiences. You will be instrumental in creating a welcoming, enjoyable, and efficient environment.
The ideal candidate should have a passion for service excellence and a deep love for Disneys rich history and culture. You should possess outstanding communication skills, a friendly and approachable demeanor, and the ability to handle guest concerns with empathy and efficiency.
**Responsibilities:**
1. Provide exceptional guest service, addressing the needs of guests in a prompt and friendly manner.
2. Manage reservations, including bookings for restaurants and special Disney events.
3. Offer detailed information about park services, facilities, and entertainment options.
4. Handle guest complaints and provide swift solutions to ensure satisfaction.
5. Maintain an in-depth knowledge of the park layout, upcoming events, and promotions.
6. Collaborate with other team members to ensure a seamless guest experience.
7. Uphold Disneys standards of service excellence and its legacy of creating magical guest experiences.
**Requirements:**
1. High school diploma or equivalent.
2. Proven experience in a customer service role.
3. Excellent communication and interpersonal skills.
4. Ability to work flexible hours, including weekends and holidays.
5. Strong problem-solving skills and the ability to handle stressful situations gracefully.
6. A positive attitude and genuine passion for creating magical guest experiences.
7. Ability to stand or walk for extended periods.
**Benefits:**
– Competitive hourly wage.
– Comprehensive health and dental insurance.
– Generous paid vacation and holiday leave.
– Paid training and professional development opportunities.
– Exclusive discounts on Disney merchandise and free or discounted admission to Disney parks.
– Access to exclusive Disney events and previews.
**Educational Qualifications:**
A minimum of a high school diploma is required; additional certifications in hospitality or customer service are a plus.
**Experience:**
Previous experience in customer service or hospitality is highly preferred, especially within a high-volume environment or theme park.
**Company Overview:**
Disney Parks, Experiences and Products is a part of the Walt Disney Company, one of the most well-known and beloved entertainment companies in the world. Disney Parks and Resorts are where families and friends come together to enjoy magical experiences and create lasting memories. As a part of our team, you will be contributing to a legacy that has been built over decades of excellence in entertainment.
Join us to make every guest’s visit to Disney a magical encounter. Apply today and be part of the magic that is Disney!
