Job Summary:
Position: Guest Relations Supervisor at Disney…
Salary: Competitive
Working Hours: Full-time
Company: Disney
Location: On-site at a Disney theme park
Benefits: Health, Dental, Paid Training, Paid Vacations, Employee Discounts, Retirement Plan, and more
Description:
As a Guest Relations Supervisor at Disney, you will be responsible for overseeing a team of Guest Relations Cast Members to ensure exceptional guest service and satisfaction. You will be the main point of contact for guests who have questions, concerns, or feedback, and will work to resolve any issues in a timely and professional manner. You will also assist in training and coaching team members to uphold Disneys high standards of guest service.
Requirements:
1. Minimum of 2 years of experience in guest service or hospitality industry
2. Strong communication and interpersonal skills
3. Ability to handle difficult situations with grace and professionalism
4. Excellent leadership and team-building skills
5. Flexibility to work weekends, evenings, and holidays
6. Knowledge of Disney parks and attractions preferred
7. Bachelors degree in Hospitality Management or related field preferred
Responsibilities:
1. Supervise and support a team of Guest Relations Cast Members
2. Assist guests with questions, issues, and feedback
3. Ensure guest satisfaction and resolve any guest concerns
4. Coordinate with other departments to address guest needs
5. Train and coach team members on Disneys guest service standards
6. Monitor guest service metrics and implement improvements as needed
7. Assist in special events and promotions as needed
Benefits:
Competitive salary
Health and dental insurance
Paid training and development opportunities
Paid vacations and holidays
Employee discounts on Disney merchandise and park tickets
Retirement plan options
Educational Qualifications:
Bachelors degree in Hospitality Management or related field preferred
Experience:
Minimum of 2 years of experience in guest service or hospitality industry
Company Overview:
Disney is a global entertainment company known for its iconic theme parks, movies, and characters. With a focus on creating magical experiences for guests of all ages, Disney is committed to providing exceptional guest service and creating memorable moments. As a Guest Relations Supervisor at Disney, you will be part of a dynamic team dedicated to creating happiness and making dreams come true. Join us and be a part of the magic!
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