Job Summary of Guest Relations Supervisor:
Hilton has always stayed ahead of the competition by introducing new ideas, delivering quality service and consistently achieving success. To continue this tradition, they are in the process of finding a Guest Relations Supervisor.
Responsibilities of Guest Relations Supervisor:
• Ensures the smooth running of front desk activities.
• Offers guidance, supervision, and assistance to maintain a consistent level of customer service.
• Delegates tasks and educates team members on their job. Observes the flow of people in the lobby and makes necessary adjustments to staffing.
• Resolves customer complaints.
• Manages, monitors, and assesses employee workloads and work quality on a regular basis.
Specifically, we look for demonstration of these Values:
• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do. Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following
• key attributes: Quality Productivity Dependability Customer Focus Adaptability Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
Benefits of Guest Relations Supervisor:
• For years, Hilton has been offering first-class lodging, top-quality services, and great value to cater to the needs of business and pleasure seekers alike.
• Hilton is committed to offering outstanding guest services across its diverse properties, as it has done since its inception.
• Every day, our team comes together to share the joy of hospitality with everyone we encounter, seeking to fill the world with the light and warmth of our mission.
