• Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
• Secure payment; verify and adjust billing.
• Activate and file room keys.
• Process all guest requests and relay messages.
• Print contingency lists to have a record of all guests in case of emergency.
• Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
• Ensure that any outstanding requests or problems from the previous day receive priority and are resolved.
• Run and review daily reports/logs.
• Complete designated cashier and closing reports in the computer system.
• Accept and record wake-up call requests and deliver to appropriate department.
• Count bank at beginning and end of shift; secure bank.
• Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.
• Notify Loss Prevention/Security of any guest reports of theft.
• Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager
• Ensure uniform and personal appearances are clean and professional
• Maintain confidentiality of proprietary information protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs
• Assist individuals with disabilities
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others
• Support team to reach common goals.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.
• Drug test and background check may be required
