Job Summary
Job Type: Full-Time
Salary: $15 – $18 per hour
Working Hours: 9 AM – 5 PM
Company: XYZ Corp
Location: New York, NY
Benefits: Health, Dental, Paid Training, Paid Vacations, Career Growth Opportunities
Job Description
XYZ Corp, a leading name in providing comprehensive IT solutions, is seeking enthusiastic individuals to join our Help Desk Support team. No prior experience is required as we provide extensive training to ensure your success. This is a fantastic opportunity for those looking to kickstart their career in IT.
Requirements
- High school diploma or equivalent
- Basic understanding of computer systems and software
- Strong problem-solving abilities
- Excellent communication and interpersonal skills
- Ability to work in a team environment
- Willingness to learn and adapt to new technologies
Responsibilities
- Provide first-level support to end-users via phone, email, or chat
- Assist in troubleshooting hardware and software issues
- Log and manage support requests in the ticketing system
- Escalate complex issues to higher-level support when necessary
- Follow up with clients to ensure issue resolution and satisfaction
- Maintain up-to-date knowledge of company products and services
Educational Qualifications
- High school diploma or equivalent (required)
- Some college coursework in IT or related fields (preferred)
Experience
No prior experience required. We provide comprehensive training.
Company Overview
XYZ Corp is a premier provider of IT services and solutions, dedicated to helping businesses of all sizes achieve their technological goals. With a strong emphasis on innovation and customer satisfaction, we have built a reputation for excellence. We offer a supportive work environment, opportunities for career growth, and a commitment to diversity and inclusion.
