Job Summary
**Job Type:** Full Time
**Salary:** Hourly, $18 – $22/hr
**Working Hours:** 40 hours per week
**Company:** Tech Solutions Inc.
**Location:** California
**Benefits:** Health, Dental, Paid Training, Paid Vacations, 401(k) Matching
Job Description
We are looking for a dedicated and customer-focused Helpdesk Agent for immediate hiring at Tech Solutions Inc. You will be the first point of contact for our customers, providing essential support and resolving technical issues. Join our team and help us deliver top-notch service to our clients across the United States.
Requirements
– High school diploma or equivalent
– Excellent communication skills
– Basic understanding of computer systems and software
– Ability to work in a fast-paced environment
– Customer service experience is a plus
Responsibilities
– Handle customer inquiries via phone, email, and chat
– Diagnose and troubleshoot technical issues
– Provide solutions and follow up to ensure issues are resolved
– Document issues and resolutions in the helpdesk system
– Escalate complex issues to higher-level support as needed
– Maintain a high level of professionalism and customer satisfaction
Benefits
– Competitive hourly wage
– Comprehensive health and dental insurance
– Paid training and ongoing development opportunities
– Generous paid vacation and sick leave
– 401(k) matching program
Educational Qualifications
– High school diploma or equivalent required
– Additional certifications in IT or customer service are a plus
Experience
– Previous experience in a helpdesk or customer service role preferred but not required
– Technical support experience is an advantage
Company Overview
Tech Solutions Inc. is a leading provider of IT support and solutions across the United States. We are committed to delivering excellence in every aspect of our business, from customer service to technical support. Our team of dedicated professionals enjoys a collaborative and supportive work environment, with opportunities for growth and advancement. If you are passionate about technology and customer service, we want to hear from you. Join Tech Solutions Inc. and be part of a company that values innovation, integrity, and customer satisfaction.
