Helpdesk Agent – Immediate Start
Job Summary
Job Type: Full-Time
Salary: $18-$22 per hour
Working Hours: 9 AM – 5 PM, Monday to Friday
Company: TechSolutions Inc.
Location: Texas
Benefits: Health Insurance, Dental Insurance, Paid Training, Paid Vacations, 401(k) Plan, Employee Discounts
Job Description
We are seeking a dedicated and customer-oriented Helpdesk Agent to join our growing team at TechSolutions Inc. The ideal candidate will have excellent communication skills and a knack for solving technical issues. If you enjoy helping people and troubleshooting technical problems, we want to hear from you!
Requirements
– High school diploma or equivalent; an associate degree in IT or related field is a plus
– Strong problem-solving skills and attention to detail
– Excellent communication and interpersonal skills
– Ability to work independently as well as within a team
– Prior experience in a helpdesk or customer service role is preferred but not required
– Basic understanding of computer systems, mobile devices, and other tech products
Responsibilities
– Respond to customer inquiries via phone, email, or chat in a timely and professional manner
– Diagnose and resolve technical hardware and software issues
– Guide customers through step-by-step solutions
– Document and track customer issues using the companys helpdesk software
– Escalate complex issues to higher-level support teams when necessary
– Follow up with customers to ensure their issues have been resolved
– Maintain a high level of customer satisfaction through timely and efficient support
Benefits
– Comprehensive Health and Dental Insurance
– Paid Training and Career Development Opportunities
– Generous Paid Time Off and Holidays
– 401(k) Retirement Plan with Company Match
– Employee Discounts on TechSolutions products and services
Educational Qualifications
– High School Diploma or GED (required)
– Associate Degree in IT or related field (preferred)
Experience
– Previous experience in a helpdesk or customer service role is an asset but not mandatory
– Familiarity with various operating systems and platforms
Company Overview
TechSolutions Inc. is a leading provider of innovative technology solutions across the United States. We specialize in delivering exceptional customer service and technical support to our wide range of clients. Our team is composed of talented professionals who are passionate about technology and dedicated to making a positive impact. Join TechSolutions Inc. and be a part of a company that values growth, collaboration, and employee satisfaction.
