Job Title : Helpdesk – MAC support
Job Location – Dallas TX (onsite)
Job Tenure – Full Time
Job Description: We are seeking a dedicated IT Helpdesk Analyst with experience in providing support for Mac environments to join our team. The ideal candidate will have strong technical skills, excellent communication abilities, and a passion for delivering exceptional customer service.
Responsibilities:
• Provide technical support to end-users, resolving hardware and software issues for Macs, iPhones, and iPads.
• Conduct hardware diagnostics, repairs, and upgrades for Mac devices, ensuring optimal performance and functionality.
• Assist in the deployment of new Apple devices, including setup and configuration according to company standards.
• Manage Apple device inventory, including tracking and maintaining hardware assets, and ensure compliance with company policies.
• Respond to service requests and inquiries from end-users promptly, providing troubleshooting assistance and guidance.
• Collaborate with cross-functional teams to address escalated technical issues and ensure timely resolution.
• Document all support activities, including issue resolution steps, in the helpdesk ticketing system.
• Identify opportunities for process improvement and knowledge sharing to enhance the efficiency and effectiveness of IT support services.
• Stay updated on the latest Apple technologies, products, and updates to provide informed support and recommendations to end-users.
Qualifications:
• Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• Proven experience providing technical support for Mac environments, including troubleshooting hardware and software issues.
• Strong knowledge of Apple products, operating systems (macOS, iOS), and productivity applications (e.g., Microsoft Office suite, Adobe Creative Cloud).
• Experience with hardware diagnostics, repairs, and upgrades for Mac devices is highly desirable.
• Excellent communication and interpersonal skills, with the ability to interact professionally with end-users of varying technical backgrounds.
• Familiarity with helpdesk ticketing systems and IT service management best practices.
• Ability to work independently and collaboratively in a fast-paced environment, prioritizing tasks effectively to meet deadlines.
• Apple certifications (e.g., ACSP, ACMT) are a plus.