“`Job Overview“`
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you
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“`Duties“`
– Greet guests with a warm and welcoming demeanor
– Check-in and check-out guests efficiently and accurately
– Answer phone calls and respond to inquiries in a polite and professional manner
– Assist guests with reservations, changes, and cancellations
– Provide information about hotel amenities, local attractions, and dining options
– Handle guest complaints or concerns with patience and empathy
– Process payments and maintain accurate records
– Collaborate with other hotel departments to ensure guest satisfaction
“`Requirements“`
– Previous experience in a similar role preferred
– Knowledge of night audit procedures is a plus
– Excellent phone etiquette and communication skills
– Strong customer service skills with the ability to handle difficult situations diplomatically
– Proficient in using hotel management software and phone systems
– Bilingual or multilingual abilities are highly desirable
– Ability to work flexible hours, including evenings, weekends, and holidays
Join our team and enjoy competitive pay, opportunities for career advancement, and a supportive work environment. Apply today to become part of our dedicated team of hospitality professionals.
Job Types: Full-time, Part-time
Benefits:
• Employee discount
• Flexible schedule
Schedule:
• Evening shift
Work Location: In person
