Job Description: Hotel Reservationist – Work From Home
Location: Remote
Overview:LoveBound Destinations, a prestigious travel agency specializing in luxury and personalized travel experiences, is seeking a Remote Hotel Reservationist to join our dedicated team. As a Remote Hotel Reservationist, you will play a pivotal role in facilitating seamless accommodation bookings for our discerning clientele, ensuring exceptional service and satisfaction.
Responsibilities:
• Booking Management:Handle hotel reservations and bookings efficiently and accurately, ensuring all client requests are met promptly
• Client Engagement:Communicate with clients via phone, email, or online chat to understand their accommodation needs and preferences
• Availability Monitoring:Utilize booking systems to check room availability, rates, and special promotions to offer the best options to clients
• Reservation Coordination:Coordinate bookings with hotels, ensuring all special requests (e.g., room preferences, amenities) are communicated and confirmed
• Customer Service:Provide excellent customer service throughout the booking process, addressing inquiries, changes, and cancellations promptly and professionally
• Sales Opportunities:Identify opportunities to upsell additional services, room upgrades, and packages to enhance the client’s stay
• Administrative Tasks:Maintain accurate records of bookings and client interactions in the reservation system, ensuring data integrity and confidentiality
• Problem Resolution:Handle any issues or discrepancies related to bookings with efficiency and diplomacy, ensuring a positive resolution for the client
Benefits:
• Flexible Work Environment:Enjoy the flexibility of working remotely, allowing for a balanced work-life schedule
• Competitive Compensation:Receive a competitive pay with potential performance-based incentives
• Professional Development:Access to training and development opportunities to enhance your skills and advance your career in the hospitality industry
• Travel Perks:Gain access to travel discounts and special offers to expand your knowledge of hotels and destinations
• Supportive Team Culture:Join a collaborative team of hospitality professionals dedicated to delivering exceptional service and client satisfaction
Qualifications:
• Strong communication and interpersonal skills, with a customer-focused approach
• Ability to multitask and prioritize in a fast-paced environment
• Knowledge of hotel operations, room types, and amenities
Powered by JazzHR
bcOT6sNjYr
