At the Disneyland® Resort, we are makers and doers. Experience the Disney Difference through outstanding and unique perks and benefits like cast-exclusive discounts, and access to tuition assistance through Disney Aspire! Working in Food and Beverage at our Disneyland Resort Hotels, you will have the opportunity to make lasting impressions in a fast-pace luxury hotel environment!
Room Service/ In Room Dining Cast Members bring the Magic of Disney Dining directly to GuestsÂ’ hotel rooms. Cast Members are responsible for taking GuestsÂ’ orders over the phone, inputting orders into the point of sale system, receiving a high volume of phone calls, and providing exceptional service.
Responsibilities :
• Provide over the top Guest Service to all Hotel Guests
• Receive a high volume of phone calls
• Take orders over the phone, sharing your knowledge of the menu and providing recommendations to Guests
• Input guest orders into the point of sale system, ensuring proper payment is collected and order information is accurate
• Independently resolve concerns and appropriately recover negative guest experiences
• Coordinate with serving Cast Members to ensure efficient delivery of orders
• Collect and process breakfast service preorders
• Maintain cleanliness of your workspace and delivery area
Basic Qualifications :
• You must be at least 18 years of age to be considered for this role
• 1+ years of table service restaurant experience as a host, server, or in a culinary role
• 1+ years of high-volume reception experience
• 1+ years of cash handling experience
• Knowledge of food presentation and quality standards
• Demonstrated excellent Guest Service and service recovery abilities
• Strong interpersonal skills
• Sense of urgency and desire to work efficiently without sacrificing quality
• Ability to multi-task and work in a very fast paced environment
• Initiative to own and resolve Guest situations
Preferred Qualifications:
• 2+ years Room Service/ In Room Dining work experience
• 1+ years in a 4/5 Star Hotel or Resort
• Alcohol Awareness Training (i.e. RVP, TIPS or equivalent)
Additional Information :
SCHEDULE AVAILABILITY
Our Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. Scheduling will require availability to work weekends, holidays, and have a flexible schedule when business requires.
SUBMITTING YOUR APPLICATION
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KEYWORD: DLR Casting, dlrcasting, Disneyland Resort Casting Hourly Jobs, DLRResortRoles, DLR Resort Roles
The pay rate for this role in California is $20.42 per hour.
Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.