About the position
The Internal Account Manager (IAM) at Quest Diagnostics plays a crucial role in driving sales and managing accounts within a designated territory. This position focuses on lead generation, upselling laboratory diagnostic services, and maintaining strong relationships with clients through tele-sales and occasional in-person visits. The IAM is expected to work remotely while residing in the Los Angeles area, collaborating closely with Account Executives to grow the business and enhance customer satisfaction.
Responsibilities
• Develop and implement sales plan to target accounts for growth in line with regional market strategy.
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• Manage account inquiries to minimize account attrition and negative volume variance.
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• Assist field sales staff by prospecting new business opportunities and evaluating potential growth opportunities of existing clients.
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• Analyze targeted accounts and develop recommendations to acquire their business through information collection, marketing initiatives, sales call cycle, etc.
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• Drive sales through pre-call planning, post-call analysis, and follow-up.
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• Analyze the utilization/profitability of existing accounts and develop action plans to increase returns.
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• Educate customers on all new products and services through telemarketing.
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• Implement Integrity Selling on all sales calls; engage the Why Quest messaging.
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• Maintain knowledge of all connectivity products and solutions (i.e. Care 360, EMR interfaces, QDRS).
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• Develop and maintain knowledge of tests and services provided by competitors to enhance Quest Diagnostics’ market position.
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• Field travel to build stronger relationships and close select leads with AEs.
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• Utilize SalesForce.com and complete all administrative tasks on time.
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• Ensure compliance with all company policies and government regulations.
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• Manage other projects/responsibilities as assigned by manager.
Requirements
• 1+ year of professional experience; sales experience preferred.
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• Demonstrated solid communication skills, both oral and written.
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• PC skills, including knowledge of Microsoft Software.
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• Bachelor’s Degree (Required)
Nice-to-haves
Benefits
• Medical/Prescription Drugs
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• Dental
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• Vision
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• Flexible Spending Accounts (FSAs)
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• Supplemental Health Plans
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• 401(k) Plan – Company match dollar-for-dollar up to 5%
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• Employee Stock Purchase Plan (ESPP)
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• Supplemental Life Insurance
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• Dependent Life Insurance
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• Short- and Long-Term Disability buy-up
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• Blueprint for Wellness
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• Emotional Well-Being Resources
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• Educational Assistance
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• Paid time off / Health Time
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• Variable Compensation Plans
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• Sales Incentive Plans